Thursday, February 23, 2012
Monday, February 20, 2012
Tuesday, February 14, 2012
Saturday, February 11, 2012
Thursday, February 9, 2012
Why KLM is becoming more popular
In order to success nowadays we have to be connected with social media... why KLM is becoming more popular???... watch the video and leave your comments...
Wednesday, February 8, 2012
Thursday, February 2, 2012
SOSTAC
SOSTAC
more information??? follow the link:
Situation analysis, asks what the current state of the business is.
Objectives, helps list an overview of goals for the business.
Strategy helps provide a “big picture” plan to achieve the goals
Tactics breaks down the “big picture” strategy into smaller details
Action helps assign responsibility and deadlines for certain tasks
Control offers an easy way to track the progress of the plan
Situation Analysis
Where are you now?
Objectives
Where do you want to go?
5 s
(sell, serve, speak, save, sizzle)
Strategy
How are you going to get there
Tactics
Social Media
Blogs
Select your own tool
Actions
How will you execute
Who
What
When
Control
How do you measure control and
monitor
KPS
Analytics
Usability Testing
Satisfaction Surveys
Simple + Effective +
Efficent = iLike
SOCIAL MEDIA
SOCIAL MEDIA
How is apply to
hospitality?
- Touch the services
- Make social buttons easy accessible on hotels website
- Social Buttons in your email signature
- PDF document, which includes hotel products and services
- Add Facebook fan page
Make sure it’s easy to
find you
How & where your
customers can find you on:
TripAdvisor, Facebook,
twitter, Google plus.
BLOGGING
BLOGGING
How can be use in
hospitality?
Connect with guest
Permission to
communicate with guests
Brand your hotel
Increase your
visibility and search engine ranking
Examples
TripAdvisor.com
Marriott Hotels
(Marriot on the move)
Kimpton Hotel’s &
Resorts
How to succeed in
Blogging
Customized twitter
page
Title tags
Meta Descriptions
Social share buttons
Comments
Pictures
Blogging Trends
Accessibility
Simplicity
Empowerment and
Crowd-sourcing
Customer Loyalty as a
market segment
Social Hotels
Providing Social
Goodwill
Social Media
Contributors
Email Marketing
Email Marketing
Introduction...
Email marketing
programme
- Outbound email campaigns
- Managing incoming emails
Options:
- Email
- Regular e-newsletter type
- House-list campaign
Types
- Transaction emails
- Newsletters
- Promotion emails
- Email to suppliers
9 steps
- · Strategic planning
- · Define list
- · Creative execution
- · Integrate campaign with other channels
- · Personalize the message
- · Deployment
- · Interaction handling
- · Generate reports
- · Analyze results
Best practices:
- · Deliverability
- · Renderability
- · Email fatigue
- · Preferences
- · Supplementary resources
Emails:
FAQs
Search facilities
Ling
Intelligent software
Pros
Spams
Advantages
Low cost
Faster campaign
deployment
Ease of
personalization
Option for testing
Integration with other
media
Example. Kimpton Hotels
that use email campaign
some tips for Email Marketing:
Pay Per Click
PPC
Pay per click were our presentation, Gaby Max and Myself, so please follow the link in order to know more about pay per click.
http://prezi.com/1pkjtzgwmhpx/e-marketing/
Pay per click were our presentation, Gaby Max and Myself, so please follow the link in order to know more about pay per click.
http://prezi.com/1pkjtzgwmhpx/e-marketing/
Wednesday, February 1, 2012
Search engine optimization (SEO)
S.E.O.
Search engine optimization (SEO) is the process of improving the visibility of a website or a web page in search engines via the "natural" or un-paid ("organic" or "algorithmic") search results. (Wikipedia definition)
Search engine optimization is a method of getting your website to rank higher in search engines—such as Google, Yahoo or Bing. A search engine optimization campaign pairs on-site optimization with off-site tactics, which means you make changes to your site itself while building a portfolio of natural looking back links to increase your organic rankings.
(information from http://www.seo.com/)
... one explanation...
Search engine optimization (SEO) is the process of improving the visibility of a website or a web page in search engines via the "natural" or un-paid ("organic" or "algorithmic") search results. (Wikipedia definition)
Search engine optimization is a method of getting your website to rank higher in search engines—such as Google, Yahoo or Bing. A search engine optimization campaign pairs on-site optimization with off-site tactics, which means you make changes to your site itself while building a portfolio of natural looking back links to increase your organic rankings.
(information from http://www.seo.com/)
... one explanation...
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