Thursday, February 23, 2012

Monday, February 20, 2012

Saturday, February 11, 2012

Thursday, February 9, 2012

Why KLM is becoming more popular

In order to success nowadays we have to be connected with social media... why KLM is becoming more popular???... watch the video and leave your comments...


Thursday, February 2, 2012

SOSTAC

SOSTAC


Situation analysis, asks what the current state of the business is.
Objectives, helps list an overview of goals for the business.
Strategy helps provide a “big picture” plan to achieve the goals
Tactics breaks down the “big picture” strategy into smaller details
Action helps assign responsibility and deadlines for certain tasks
Control offers an easy way to track the progress of the plan

Situation Analysis

            Where are you now?
           
Objectives
           
            Where do you want to go?
            5 s  (sell, serve, speak, save, sizzle)
           
Strategy
           
            How are you going to get there

Tactics

            Social Media
            Blogs
            Select your own tool
           
Actions

            How will you execute
                        Who
                        What
                        When

Control

            How do you measure control and monitor

                        KPS
                        Analytics
                        Usability Testing
                        Satisfaction Surveys

Simple + Effective + Efficent = iLike




more information??? follow the link:


SOCIAL MEDIA

SOCIAL MEDIA

How is apply to hospitality? 
  • Touch the services
  • Make social buttons easy accessible on hotels website
  • Social Buttons in your email signature
  • PDF document, which includes hotel products and services
  • Add Facebook fan page
Make sure it’s easy to find you
How & where your customers can find you on:
TripAdvisor, Facebook, twitter, Google plus.

BLOGGING


BLOGGING



How can be use in hospitality?

Connect with guest
Permission to communicate with guests
Brand your hotel
Increase your visibility and search engine ranking

Examples

TripAdvisor.com
Marriott Hotels (Marriot on the move)
Kimpton Hotel’s & Resorts


How to succeed in Blogging


Customized twitter page
Title tags
Meta Descriptions
Social share buttons
Comments
Pictures


Blogging Trends

Accessibility
Simplicity
Empowerment and Crowd-sourcing
Customer Loyalty as a market segment
Social Hotels
Providing Social Goodwill
Social Media Contributors


Email Marketing

Email Marketing

Introduction... 



Email marketing programme
  •             Outbound email campaigns
  •             Managing incoming emails
Options:
  • Email
  • Regular e-newsletter type
  • House-list campaign
Types
  • Transaction emails
  • Newsletters
  • Promotion emails
  • Email to suppliers
9 steps
  • ·      Strategic planning
  • ·      Define list
  • ·      Creative execution
  • ·      Integrate campaign with other channels
  • ·      Personalize the message
  • ·      Deployment
  • ·      Interaction handling
  • ·      Generate reports
  • ·      Analyze results 
Best practices:
  • ·      Deliverability
  • ·      Renderability
  • ·      Email fatigue
  • ·      Preferences
  • ·      Supplementary resources
Emails:
FAQs
Search facilities
Ling
Intelligent software

Pros
Spams
Advantages

Low cost
Faster campaign deployment
Ease of personalization
Option for testing
Integration with other media
  
Example. Kimpton Hotels that use email campaign


some tips for Email Marketing:






Pay Per Click

PPC

Pay per click were our presentation, Gaby Max and Myself, so please follow the link in order to know more about pay per click.


http://prezi.com/1pkjtzgwmhpx/e-marketing/



Wednesday, February 1, 2012

Search engine optimization (SEO)

S.E.O.

Search engine optimization (SEO) is the process of improving the visibility of a website or a web page in search engines via the "natural" or un-paid ("organic" or "algorithmic") search results. (Wikipedia definition)

Search engine optimization is a method of getting your website to rank higher in search engines—such as Google, Yahoo or Bing. A search engine optimization campaign pairs on-site optimization with off-site tactics, which means you make changes to your site itself while building a portfolio of natural looking back links to increase your organic rankings.
(information from http://www.seo.com/)


... one explanation...